Your Freshers Guide

Where do I go to print my Ticket?

You can view all of your orders and tickets by going to https://www.fatsoma.com/orders.

The name on the ticket is different to the person attending.

A different name on the ticket will not be a problem.

Can I sell my ticket?

Yes, this is fine.

Where can I collect my T-shirt from?

T-shirts will be given out at the venue on the night of the event.

What time do I need to arrive?

Doors open at 10pm. However, we advise everyone to get there as soon as doors open to save queuing for long. Please check the Facebook events for more details.

I’m going to another University in a different City to where the event is taking place. Can I still attend?

Yes, feel free to join your friend in another City.

Where can I find more information about the event?

You can find further details about entertainment on our Facebook page here

Who do I contact about the event?

You can email us at info@yourfreshersguide.com or 0330 122 0880

I’m still having trouble locating my tickets, how can I contact Fatsoma?

You can contact Fatsoma support team by emailing support@fatsoma.com.

In order for Fatsoma to answer your query as fast as possible, please include all of the following details when emailing:

• Full Name

• Fatsoma Login Email

• Event URL

• Ticket Reference Number

• Copy of your ticket (unless you’re unable to access your tickets)

I’ve bought the wrong ticket. Can I get a refund?

Unfortunately all tickets are non-refundable, however you can sell your ticket to someone else.

Will Photo ID be required?

Yes this is required. All our events are 18+. You must bring Government Issued Photo ID with you.

I can’t print my tickets, what do I do?

You will need to install Adobe Acrobat Reader to print your tickets. If you have a Smart phone then you can also use it to access your tickets and show on the door.